Website operator and designer of the ceramics displayed:

Ralf A. Hanke

Susanne Hanke

Julia Kuhnert, Hamburg

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For orders from outside Germany, 100 percent of the value of the purchased item is to be paid in advance when placing an order.

All prices listed include German VAT (seven percent for artworks). Packaging and shipping costs are not included in the prices.

Orders are generally shipped immediately after receipt of payment. I will provide you with an estimated delivery date. As delivery dates are subject to change, I will contact you if a delivery date cannot be met.

Cancellations are accepted within seven working days of purchase. If your order has already been delivered, it has to be packaged properly and returned at your own expense in order to obtain a full refund of the purchase price.

As I cannot be held responsible for packages lost in transit, I recommend you choose one of the shipping options assuring safe delivery that are available in your country.

Please note that custom-made or personalized products cannot be canceled, returned or exchanged unless defective!

If for any reason you are not entirely satisfied with your purchase, I will gladly refund the total amount paid or, if you like, send you another item in exchange, providing you advise me within seven working days from the receipt of the item and return the item within two weeks in an unused and resaleable condition. I am sorry that I am unable to refund the costs incurred by postage, shipping, packing or insurance.

In the unlikely event of an artwork arriving faulty or in damaged condition, please advise me immediately!

The manufacturer's warranty does not cover physical damage, abuse, fire, theft, commercial use etc. or attempted repair and modification by unqualified or unauthorized persons. I reserve the right to refuse service to any prospective client.

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